Please allow 48 working hours to process your request
If you leave a prescription request on a Friday evening, it may not be ready for collection until Tuesday evening.

“Repeat” medications/prescriptions
Please note that when your medication is states as being “on repeat” this means that it has been authorised for repeat issue because you need it long term.
This doesn’t mean that your prescriptions will be issued automatically each time they are due.
You still need to request your repeat medication using one of the methods below.

Private Hospital Prescriptions
Please note: We are aware of the high cost of some medication prescribed by consultants in the private sector,  and whilst we are usually able to convert private prescriptions to less expensive NHS prescriptions for your convenience, please allow us 48 working hours in which to do this, as per all other prescription requests.
We cannot consider such requests to be “urgent” simply because the patient wishes to avoid paying a charge, due to our other commitments and the way in which we process the many prescription requests daily.
The medication IS immediately available to you via the private prescription.

How can I order my medication?

  • Written Request

    If you have it, please use the tear-off slip on the right hand side of your previous prescription and tick the items that you require. Pay attention to the review date and other messages printed on the slip. If you don’t have this, you can write write your request on any piece of paper. Please make sure you write your name, date of birth and address.

  • Visit the Surgery

    You can request your medication at reception by handing in a written request slip. (Please remember to include your name, date of birth, and name(s) of the medication(s) you need).

  • Pharmacy

    You can also request your medication at your local pharmacy.

  • Online

    You can submit a request via Accurx (formerly eConsult)
    Or you can request using Patient Access.
    Additionally, you can send us a comment about your usual medication, for example, to tell us you are requesting prescriptions early in preparation for your holiday. However, please note this is not a general messaging facility and it should be used only in reference to medication which appears on your list and only when a prescription is required. Please DO NOT request items you don’t actually want simply to send us a message.

Please note: you should only request medication which has been authorised for repeat issue by your GP, consultant or pharmacist. Please DO NOT use this service to try to request any other items. If an item you think you need does not appear on your list, you will need to discuss the request with a GP or practice pharmacist, so please contact the surgery.

Please note we cannot accept requests for medication via the following:

  • Telephone

    Unless it is a request for medicine to support palliative care, or end-of-life. Please use the methods listed above instead.

  • Email

    We do not have an email address available to patients. Please use the methods listed above instead.

  • Fax

    We no longer have a fax machine. Please use the methods listed above instead.

  • Text

    The text messaging service is for reminders and notifications only. Please use the methods listed above instead.

Electronic Prescribing Service (EPS)
To make the online service even more convenient, please register for EPS (Electronic Prescribing Service) with your pharmacist: When you request medication, the doctors authorise this and the prescription is sent electronically to your nominated pharmacy, saving you a trip to the surgery to pick up a printed prescription. Additionally, use this service if you would like to send us a medication-related query. For example, to request prescriptions in preparation for your holiday.

Know your medications
We strongly urge all patients to read about medications you are taking, so you are fully aware of what they do, how they work and potential side-effects – Medicines – NHS (www.nhs.uk)

Generic Prescribing
All medication have at least two names – a generic name and one or more brand names. An example of this in another area would be: vacuum cleaner (generic) and Hoover, Electrolux, Dyson or Panasonic (brand names). Sometimes therefore, the name of the medication you are receiving will change, whatever its name. There are stringent safeguards to ensure that the medicine is identical whether it is generic or branded.

A green background with the NHS logo in the top right. Text reads: Not all benefits entitle you to free prescriptions. If you're collecting a prescription, don't assume you can claim it for free. If you claim when you're not entitled, even by mistake, you could face a penalty charge of up to £100. Ask your pharmacy team or search "check before you tick" online for more information.

Free NHS prescriptions – check before you tick

Check Before You Tick (www.nhsbsa.nhs.uk)

Check before you tick – Not all benefits entitle you to free prescriptions. (YouTube)

BSL Information (YouTube)

Easy Read Information (www.nhsbsa.nhs.uk)