Greg Bloom

 Group Practice Manager

Julia Moore

 Deputy Group Practice Manager

Greg Bloom has overall responsibility for patients, staff and visitors to Mossley Fields Surgery (Umbrella Medical) and will be pleased to help with any general enquiries you may have.

Samantha Hardwick

Locality Manager

Carly Griffin

Locality Manager

Sam and Carly are responsible for the day-to-day running of the practice and will be pleased to help with any general enquiries you may have.

Reception Supervisor

Iris Williams

Iris does a lot of administrative work behind the scenes, which keeps the practice running smoothly.  They deal with the doctors’ letters to hospital and consultants.

Clinical Summarisers

Liz

Clinical Summariser

Charlotte

Communications Lead / Clinical Summariser

Other languages:
Level 2 British Sign Language (level 3 student)

Our clinical summarisers are responsible for the managing all our incoming post and ensuring all appropriate action is taken. Furthermore, they summarise our patients’ records onto computer.

Reception

How can a receptionist help you?

Receptionists are trained to assess your needs so that they can direct you to the right healthcare professional.
To do this they will;
• Take some general details about why you have contacted the surgery
• Help navigate you through health care services & systems

The GP is not always the best person to help you.
Receptionists are not ‘being nosey’, they are trying to make sure you receive the right care as quickly as possible.

Pamela B

Receptionist

Denise K

Receptionist

Mandy P

Receptionist

Anne-Marie

Receptionist

Karen

Receptionist

Our receptionists will take your name on arrival, answer your phone calls, make appointment and handle any enquiries as well as a long list of other clerical duties.  They are here to help you but their job is extremely demanding, so please help them by understanding the problems they face when trying to please everyone.  They aim to be pleasant and courteous at all times.