Group Practice Manager
Deputy Group Practice Manager
Greg Bloom has overall responsibility for patients, staff and visitors to Mossley Fields Surgery (Umbrella Medical) and will be pleased to help with any general enquiries you may have.
Sam and Carly are responsible for the day-to-day running of the practice and will be pleased to help with any general enquiries you may have.
Iris does a lot of administrative work behind the scenes, which keeps the practice running smoothly. They deal with the doctors’ letters to hospital and consultants.
Communications Lead / Clinical Summariser
Level 3 British Sign Language
Our clinical summarisers are responsible for the managing all our incoming post and ensuring all appropriate action is taken. Furthermore, they summarise our patients’ records onto computer.
Receptionists are trained to assess your needs so that they can direct you to the right healthcare professional.
To do this they will;
• Take some general details about why you have contacted the surgery
• Help navigate you through health care services & systems
The GP is not always the best person to help you.
Receptionists are not ‘being nosey’, they are trying to make sure you receive the right care as quickly as possible.
Our receptionists will take your name on arrival, answer your phone calls, make appointment and handle any enquiries as well as a long list of other clerical duties. They are here to help you but their job is extremely demanding, so please help them by understanding the problems they face when trying to please everyone. They aim to be pleasant and courteous at all times.